1. Delivery Information

1.1 Dispatch Times

  • We aim to dispatch all in-stock orders within 1–2 working days.
  • Next-working-day (express) delivery is available for orders placed by 12:00 p.m. (noon). Orders placed on a Friday for next-working-day delivery generally arrive on Monday (weekend or holiday deliveries are not guaranteed).
  • If you have specific delivery requirements, please contact us before placing your order.

1.2 Christmas & Holiday Periods

Orders placed on or after 5:00 p.m. on December 23 will be dispatched on the first working day following the Christmas and New Year break (for example, January 2, if that is a working day).

1.3 Click & Collect

Click & Collect is available from our office if the item is in stock. We will notify you when your order is ready for pick-up.

1.4 Inspection of Goods

  • Whether or not a signature is required upon delivery, please inspect your package as soon as possible for any visible damage.
  • Any damage or missing items should be reported to us within 24 hours of receipt at info@remotecontrolgates.co.uk.
  • If a signature was required and you signed for the goods without noting damage, you may waive the right to claim for damage incurred during transit. If no signature was required, please still contact us immediately if you discover any issues.

2. Cancellations & Returns

2.1 Right to Cancel

You have the right to cancel your order within 14 days of receiving your goods. To do this, email info@remotecontrolgates.co.uk with your order details. Once you notify us of your intention to cancel, you have a further 14 days to return the goods.

2.2 Condition of Returned Goods

Items must be returned in their original condition and packaging (unless faulty). We reserve the right to deduct from your refund any loss in value if the goods show signs of use beyond what is necessary to examine them.

2.3 Return Authorisation Number (RAN)

Before returning items, please request a Return Authorisation Number (RAN) by emailing info@remotecontrolgates.co.uk. This helps us process your return quickly.

2.4 Refunds

  • Once we receive and inspect your returned item, we will email you to confirm receipt and approval (or rejection) of your refund.
  • Approved refunds will be processed within 14 days of our acceptance and applied to your original payment method.
  • Delivery costs are non-refundable unless your return is due to our error (e.g., incorrect or defective item).

2.5 Shipping Costs for Returns

  • You are responsible for paying shipping costs when returning items, except in cases of our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance; we cannot guarantee receipt of your returned item without proof of delivery.
  • If you receive a refund, any shipping cost we covered initially may be deducted if the return is not due to our error.

2.6 Items Not Accepted for Return

If, upon inspection, the returned item is not eligible for a refund or exchange (for example, it falls outside the return period, has been used beyond normal inspection, or was specially ordered), we will notify you. You can choose to have the item shipped back to you at your expense. If you decline or do not respond within a reasonable time (for example, 14 days), we may either dispose of the item or continue to store it at your cost.

3. Exchanges

3.1 Defective or Damaged Items

We replace items only if they are defective or damaged. To arrange an exchange for the same product, please contact info@remotecontrolgates.co.uk and post the item to:

The Remote Control Gates Company,
40 St Mark Street, Cleveland Street.
Hull, HU8 7ED.

4. Late or Missing Refunds

If you have not received a refund yet, please check with your bank or credit card company, as processing times can vary. If you still have not received your refund after confirming with your bank or card provider, please email us at info@remotecontrolgates.co.uk.

5. Warranty & Faulty Goods

5.1 Warranty Coverage

Warranty claims are handled on a return-to-base basis. If an item appears faulty, please contact us first. You may need to return it to us or the manufacturer for inspection at your expense. If the product is found to be faulty under warranty, we will repair or replace it at no extra cost.

5.2 Liability

The warranty covers repair or replacement of defective parts only; we do not accept liability for compensation, travel, or fitting costs.

6. Additional Terms

  • Delivery times provided at the time of order are estimates; we cannot accept liability for any losses arising from delayed or failed deliveries.
  • If an item is specially ordered for you, it may not be eligible for return unless it is faulty or not as described.
  • Nothing in this policy affects your statutory rights under the laws of England and Wales.

Need Help?

For questions about deliveries, returns, or refunds, please contact us at:

Email: info@remotecontrolgates.co.uk
Phone: 01482 860950

Thank you for choosing The Remote Control Gates Company. We appreciate your business and strive to provide quality products and a smooth shopping experience.